Legal terms

By purchasing through our website you accept all our terms and conditions, please read them carefully. We recommend that you consult this page regularly to take into account any changes to them.

You agree to abide by the terms of this agreement and any additional terms and conditions of any provider that are applicable to your purchase or use of any content on the website. You agree, on behalf of yourself and those you represent, to comply with such terms and conditions in their entirety, including payment of any amounts due.

You agree that any violation of these terms and conditions may lead to (a) the cancellation of your purchase, (b) the loss of any money paid for your purchase, (c) the denial of access to the product in question, and (d) our right to charge any costs incurred as a result of such violation to your account.

You warrant that (a) you are of sufficient legal age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act for or on behalf of any person named in a purchase, and you accept these terms and conditions on your behalf, and (c) the information you provide is true and correct.

You are responsible for informing others of all terms and conditions applicable to your purchase. You understand that you are financially responsible for any use of our services or website by you and those who use your name and account.

You are responsible for your activities on the Website (financially and otherwise), including any use of your username and password.

When your order is received, in addition to the billing and payment information you provide, we may require additional information or documentation to confirm your identity, address, and method of payment. We may request it at the time of purchase, during payment processing, or at any time afterward. The requested documents may include a photo of the Official Identity Document and image of the credit card (last 4 visible digits). We reserve the right not to complete the purchase if you do not provide such proof of identity when requested, and we will not accept any liability.

Mappin makes an effort to describe and display the products and services correctly on its website. Despite these efforts, some products or services may have pricing or description errors, may not be available, and/or may be delayed in updating the website and advertisements on other sites. For this reason, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services.
In the event of an error (including any data entry error, calculation error, or human error) that leads to mispricing, we reserve the right not to complete your purchase. We will inform you as soon as possible, to allow you to make a purchase at the correct price, if you wish. In any case, you will not be entitled to claim compensation from us for the cancellation or related expenses, if any, that may have occurred due to a wrong purchase. We reserve the right to change or update information and correct errors or omissions at any time.

We reserve the right not to complete any order at our own discretion due to inadvertent errors. Any order that is not completed, will be refunded through the same form that was used to make the payment, or will be made through a local payment method. Uncompleted orders will be notified by email.

We reserve the right to cancel your purchase at any time for security or fraud protection reasons. This is usually because our security protection and fraud detection processes have reported a problem with your identity, address or payment method used. In such circumstances, it is possible to cancel the purchase without any liability. We will send an email with the cancellation information to the email address you provided at checkout.

When your purchase has been cancelled, the following refund policies will apply.
- For purchases with a credit card, the cancellation of your purchase is made automatically. The cancellation process consists of requesting Transbank or Pago Fácil to reverse the charge on the credit card used.
- For purchases with a debit card, the manual cancellation of your purchase is made. The cancellation process consists of reimbursing the amount paid with your debit card. To receive a refund of the amount paid, you must request a refund. This process can take from 2 to 7 business days to appear on your account statement.
- For purchases with electronic bank transfer, the semi-automatic cancellation of your purchase is made. The cancellation process consists of reimbursing the amount paid by electronic transfer. To receive a refund of the amount paid, you must request a refund. This process can take from 2 to 7 business days to appear on your account statement.


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